CSR

Position: Customer Service Representative

Reports to: Store Leader

Why This Job Exists (Purpose):
• Connect with and engage customers
• Answer the phone and check messages
• Maintain customer area (refreshments)
• Maintain insurance assignments
• Customer Contact
• Customer check-in/check-out
• Maintain level of compliance with files



Key Performance Indicators (KPI):
• Minimum 95% Q4 positive response (adequate communication)
• Pre-production vehicle readiness
• Level of compliance with files


Minimum Requirements:
• Preferably some customer service experience
• High School Diploma or GED
• Valid CA driver’s license and clean DMV driving record